A woman who had purchased a new car just a few months earlier revealed that the dealership refused to cover the cost of a problem that arose during an oil change.
The case was shared by the nurse Grace Jenkins in a video posted on his TikTok profile. In the video, she begins by saying that she believes she is being “tricked” by the dealership.
«I bought this car from you in July. Guys, one of your mechanics broke a part. And now you’re telling me the only option is to buy another car from you?” Jenkins said.
He then pointed out that the car showed no signs of problems before the oil change. After dropping it off at the dealership for service, she picked up the vehicle and returned home.
Jenkins later noticed that the car was leaking oil and that a puddle was starting to form on the floor of his garage. He then decided to return to the dealership so they could analyze the problem.
There, mechanics said the problem had been “repaired as best we could.” «It’s a word [interessante] for a car I just bought from you in July,” Jenkins added.
Jenkins returned home, but the oil continued to leak. On his third visit to the dealership, he explained to the mechanics that he could leave the car there for as long as necessary for the problem to be completely resolved.
However, later that same day, Jenkins received a call from the dealership informing her that a component was “completely broken” and that the repair would not be covered under the warranty.
This explanation left Jenkins perplexed. Manufacturer warranties usually cover defects in materials or workmanship, but generally exclude damage caused by inadequate service or external factors, a distinction clearly described in most new vehicle warranty manuals.
It is important to note that if a dealership damages a vehicle during a service, the liability generally falls on the dealership itself and not on the manufacturer’s warranty. In these cases, repairs may be covered by dealer insurance or the dealership’s internal policies, rather than passing the costs on to the customer.
What bothered Jenkins most, though, wasn’t the warranty rejection itself, but what happened next. According to her, the service advisor suggested she talk to the dealership’s sales department to see if they could help her purchase a new car.
«So, what do you think? Should I buy another car from them? Help! What should I do?” Jenkins wrote in the video’s caption. In the comments, other internet users expressed their opinion on the case.
“Absolutely not! Tell them they have to pay for the repair because [loro] they broke it and then you get a free extended warranty! Same thing happened with my husband’s pickup and they ended up replacing the engine, gave us a free rental car while they kept it and an extended warranty,” said one TikTok user.
«Pro tip: stay away from dealerships and take your car to a small repair shop. Dealerships are hungry for money and small businesses know more than these guys will ever know,” another user argued.
Photos and videos: TikTok @graceebjenkins. This content was created with the help of AI and reviewed by the editorial team.
@graceebjenkins So what do you think? Should I buy another car from them? Help! What do I do. #fyp #foryoupage #car #dealership #humor ♬ original sound – GRACE JENKINS
