A woman who bought a new car a few months ago said the dealership refused to cover the cost of an issue that occurred during an oil change.
This incident was caused by a nursegrace jenkinswas shared in a video posted on his TikTok profile. At the beginning of the video, she says she feels “cheated” by the dealer.
“I bought this car from you guys in July, guys, one of your mechanics broke a part, and now I’m being told my only option is to buy another car from you guys,” Jenkins said.
She emphasized that there was nothing wrong with the car before the oil change. After dropping off the car at the dealership for inspection, he picked it up and drove it home.
Jenkins then noticed that the car was leaking oil and a puddle of oil was starting to form on the garage floor. So she decided to go back to the dealership to have the problem checked.
Mechanics there explained that the problem was “an emergency repair.” “It’s an interesting word to use for a car you just bought in July,” Jenkins added.
Jenkins returned home once, but the oil leak did not stop. On my third visit, I told the mechanics I could leave the car in for as long as necessary until the problem was completely resolved.
But later that day, Jenkins received a call from the dealer telling him that the part was “completely damaged” and repairs would not be covered under warranty.
This explanation puzzled Jenkins. Manufacturer warranties typically cover defects in materials and workmanship, but typically exclude damage caused by improper maintenance or external factors, and many new car warranty guides make this clear.
It should be emphasized that if a dealer damages the vehicle during servicing, the dealer is usually responsible for the damage, not the manufacturer’s warranty. In these cases, repair costs should be covered by the dealer’s insurance or internal policy and not passed on to the customer.
But Jenkins says what angered him most was not the denial of the warranty itself, but the response that followed. She said the service advisor suggested she speak to the sales department to discuss purchasing a new car.
“What do you think? Should I buy a car from them again? Help! What should I do?” Jenkins wrote in the video’s caption. In the comments section, many netizens expressed their opinions on this matter.
“Absolutely not! They said they were the ones who broke it so they should pay for the repairs and then asked for a free extended warranty! The same thing happened to my husband’s pickup truck and they ended up replacing the engine, giving me a free loaner car while it was being repaired, and even an extended warranty,” one TikTok user said.
“Pro tip. Stay away from the dealer and take it to a small repair shop. Dealers are hungry for money and the small guys know a lot more than they do,” another user claimed.
Photo/Video: TikTok @graceebjenkins. This content is created with the assistance of AI and reviewed by our editorial team.
@graceebjenkins So what do you think? Should I buy another car from them? Help! What do I do. #fyp #foryoupage #car #dealership #humor ♬ original sound – GRACE JENKINS
