A man named Stefan shared a frustrated video after Uber canceled his ride. He was charged a $6 cancellation fee, even though the car was there waiting for him – but without a driver.
“This is our Uber,” he said, pointing with an umbrella at a white Toyota parked with its hazard lights on.
Disappointed, Stefan made several complaints about the quality of service and said he needed to go to the bathroom.
“And they’re still going to ask if I want to subscribe and save money with UberOne,” he continued in the video.
Both drivers and passengers can cancel trips. Uber only charges a cancellation fee if the trip has already started, or if the driver is en route to the pick-up location. The fee may vary.
Other users also shared their negative experiences and told several stories about canceled trips.
“My Uber was an electric car, and the battery died in the middle of the freeway in a snowstorm, and Uber wanted to charge $60 for a half-finished ride,” one of them said.
“Call your bank and say it’s a scam. Don’t talk about me paying for something I never received. This is theft,” suggested another.
“Lyft would never do something like that to me,” joked a third.
Source and images: TikTok @stefsthots. This content was created with the help of AI and reviewed by the editors.
@stefsthots And @Uber ♬ original sound – Stefan
