A man named Stefan shared a video showing his anger after Uber canceled his call. He was charged a $6 cancellation fee, but the vehicle was still there, but without the driver.
“This is our Uber.” He pointed with his umbrella at a white Toyota parked with its hazard lights on.
Disappointed, Stephen made several complaints about the quality of service and said he had to go to the bathroom.
“And then they ask me if I want to sign up for UberOne and save money.” He added in the video:
Both the driver and passenger can cancel the ride request. Uber generally only charges cancellation fees when the ride has already started or the driver is en route to the pickup location. The fee amount may vary depending on the situation.
Other users also shared their negative experiences and talked about various cancellations.
“My Uber was electric, but the battery died in the middle of the highway during a snowstorm, and Uber tried to charge me $60 for a half-complete trip.” one user said.
“Call your bank and tell them it’s a scam. I don’t want to pay for a service I never received. This is theft.” Another user suggested:
“Lyft would never do this to me.” another user joked.
Source and image: TikTok @stefshots. This content was created with the help of AI and reviewed by our editorial team.
@stefsthots And @Uber ♬ original sound – Stefan
