A woman is drawing attention from netizens after she rented a car and was charged a fee even though she did not damage the car.
Danielexpressed his feelings about this incident by posting a video on his TikTok account. To take her father from one city to another EnterpriseI explained that I rented the car for only 2 days.
When she picked up the car, she checked it thoroughly and said everything looked normal. “I checked the car. There were no problems,” he said in the video.
After traveling for 3 and a half hours, I returned home. But as he was parking, Daniel heard a strange noise. I checked under the car and there was a piece of plastic hanging out.
“I didn’t hit anything. I just kept driving on the highway. I don’t even know what it is. There’s a little piece of plastic hanging under the car,” Daniel explained.
she is EnterpriseI called for help and was told to take my vehicle to the nearest branch and exchange it. She followed directions to the branch, but when she arrived they tried to charge her for the damage.
“They’re trying to charge me, claiming I caused the damage. There was nothing around. No scratches, no dents, not even a little damage under the car,” she said.
Customer service said they forwarded the complaint to a higher department, but basically received a response saying, “Resolve it at the branch or with your insurance company.”
At the time, she had rented the vehicle for less than a day. “I couldn’t use the car as much as I wanted. I wanted to use the car for two days, but it lasted less than 24 hours,” Daniel lamented.
Furious, she told employees she planned to dispute the charge via credit card. “EnterpriseI will never use it again,” he said at the end of the video.
In the comments, netizens shared their opinions about this incident. “This is ridiculous,” one TikTok user commented. “Check your insurance first, then check your credit card benefits. If you make sure there is no damage to your car and you drove it for 3 hours, you can ask for a refund,” said another user.
“I’ve never rented that car without fixing the flat tires right away,” said a third user. “My brother hit a deer with his rental car. We had insurance, but we couldn’t rent it again so we got billed for two months of rental,” another user added.
Photo/Video: TikTok @pellyann. This content was created with the help of AI and reviewed by our editorial team.
@pellyann Enterprise is the freaking worse @Enterprise #carrental #enterpriserentacar ♬ original sound – Danielle
