A woman shocked internet users after sharing that the driver’s seat of her Smart 2018 had suddenly exploded.
The case was shared by Nathanyaawho posted a video on his TikTok profile to show the extent of the damage. “I remember driving and smelling burning tires, so when I finished driving, I looked at the tires, and they looked fine. Then I left him and went home,” she said in the clip.
“How can this happen?” I’m really shocked. I bought this car directly. […] If anyone has any advice, please tell me,” Nathanyaa continued, adding that the insurance refused to cover the repair of the vehicle.
In the caption, she added: “The seat of my Smart literally burned from the inside out due to an electrical fault. You can see the wiring. I’m really afraid to drive again. Insurance says it won’t cover. Mercedes-Benz/Smartplease explain? »
In the comments of the video, which has already received more than 450,000 views, Internet users advised Nathanyaa to take the vehicle to a dealership Mercedes-Benzwhich produces the car in partnership with the Chinese company Geely.
“It’s a manufacturer problem,” one TikTok user wrote. “You must go directly to Mercedes and file a claim,” added another. “How can this not be covered by insurance? Someone could have died, my God,” lamented a third Internet user.
It should be remembered that cars Smart are no longer sold in North America, although many models purchased in previous years are still on the road.
In 2017, Mercedes-Benz has settled a class action claiming that the seat heaters in its cars Smart could overheat due to a copper component inside.
Mercedes did not admit a defect, but agreed to replace a lead wire on affected models and offer an extended warranty as well as partial reimbursement for future repairs for those who did not make the repair.
Therefore, it seems appropriate for Nathanyaa to contact the manufacturer, inform its representatives of the problem, and determine whether her case is covered by an extended warranty or whether she will have to pay for the repairs out of pocket.
Photo and video: TikTok @nathanyahh4. This content was created with the help of AI and reviewed by the editorial team.
@nathanyahh4 My Smart car seat literally burned from the inside because of an electrical fault. You can see the wiring, I’m genuinely scared to drive it again 😭 Insurance says they won’t cover it. @Mercedes-Benz/Smart, please explain?? If anyone’s been through this or knows what I should do, I’d really appreciate advice 🫶🏽 #smartcar #mercedesbenz #carsafety #smartcar #carfire ♬ original sound – Nathanyaa
