A woman shocked netizens after she shared that the driver’s seat was hers 2018 Smart suddenly exploded.
The matter was shared by Nathanyaawho posted a video to her TikTok profile to show the extent of the damage. “I remember I was driving and I smelled burning tires, so when I finished driving I looked at the tires and they seemed fine. So I left the car and went home,” she said in the clip.
“How can this happen? I’m really shocked. I immediately bought this car. […] If anyone has any advice please let me know,” Nathanyaa continued, explaining that the insurance refuses to cover the repair of the vehicle.
In the caption she added: “The chair of mine Smart was literally burned from the inside out due to an electrical fault. You can see the wiring. I’m really scared to drive again. Insurance says it’s not covered. Mercedes-Benz/Smartplease explain?”
In the comments on the video, which already has more than 450,000 views, Internet users advised Nathanyaa to take the vehicle to a Mercedes-Benz dealer, as the vehicle is produced in collaboration with the Chinese company Geely.
“This is a manufacturer issue,” one TikTok user wrote. “You have to go straight away Mercedes go and file a complaint,” another added. “How can this not be covered by insurance? Someone could have died, my God,” a third user complained.
It is worth noting that Smartcars are no longer sold in North America, although many models purchased in previous years are still on the road.
Settled in 2017 Mercedes-Benz a class action lawsuit alleging that the heated seats in their Smartcars could overheat due to a copper wire component inside.
Mercedes did not admit fault, but agreed to replace a bypass wire in affected models and offer an extended warranty and partial refund for future repairs to those who had not yet made the repair.
Therefore, it seems appropriate that Nathanyaa contact the manufacturer, inform their representatives of the problem and determine whether her case is covered by an extended warranty or if she will have to pay for the repairs herself.
Photo and video: TikTok @nathanyahh4. This content was created using AI and reviewed by the editorial team.
@nathanyahh4 My Smart car seat literally burned from the inside because of an electrical fault. You can see the wiring, I’m genuinely scared to drive it again 😭 Insurance says they won’t cover it. @Mercedes-Benz/Smart, please explain?? If anyone’s been through this or knows what I should do, I’d really appreciate advice 🫶🏽 #smartcar #mercedesbenz #carsafety #smartcar #carfire ♬ original sound – Nathanyaa
