A woman shocked netizens after sharing that the driver’s seat in her 2018 Smart suddenly exploded.
The case was divided by Nathanyaawho posted a video on his TikTok profile to show the extent of the damage. “I remember driving and smelling burnt tires, so when I finished driving, I looked at the tires and they looked fine. So I left the car and went home,” she said in the clip.
“How can this happen? I’m really in shock. I bought this car outright. […] If anyone has any advice, please let me know,” continued Nathanyaa, who also explained that the insurance is refusing to cover the repair of the vehicle.
In the caption, she added: “The seat in my Smart literally burned inside due to an electrical fault. You can see the wires. I’m really scared to drive again. The insurance says it doesn’t cover it. Mercedes-Benz/Smartplease explain?”
Commenting on the video, which already has over 450,000 views, netizens advised Nathanyaa to take the car to a Mercedes-Benzdealer, since the car is produced in collaboration with the Chinese company Geely.
“This is a manufacturer issue,” one TikTok user wrote. “You must go directly to Mercedes and complain,” argued another. “How can this not be covered by insurance? Someone could have died, my God,” lamented a third user.
It is worth noting that Smart-cars are no longer sold in North America, although many models purchased in previous years are still in use.
In 2017 solved Mercedes-Benz a class action lawsuit that claimed that the seat ventilators in their Smart-cars could overheat due to a copper wiring component inside.
Mercedes did not admit fault but agreed to replace a diverter line in the affected models and offer extended warranty and partial refunds for future repairs to those who had not had the repair done.
Therefore, it seems appropriate for Nathanyaa to contact the manufacturer, inform their representatives of the problem, and find out if her case is covered by an extended warranty or if she has to pay for the repairs herself.
Photo and video: TikTok @nathanyahh4. This content is created with the help of AI and reviewed by the editorial team.
@nathanyahh4 My Smart car seat literally burned from the inside because of an electrical fault. You can see the wiring, I’m genuinely scared to drive it again 😭 Insurance says they won’t cover it. @Mercedes-Benz/Smart, please explain?? If anyone’s been through this or knows what I should do, I’d really appreciate advice 🫶🏽 #smartcar #mercedesbenz #carsafety #smartcar #carfire ♬ original sound – Nathanyaa
