A mechanic’s Cadillac We shared our dissatisfaction after receiving a negative review from a customer for not providing a realistic estimate of how long repairs could be completed.
In a video posted on his TikTok profile, the mechanic explained that it all started with a customer who heard about a recall due to a software issue.
At that time the mechanic and his co-worker said the job would take about a day. The customer was furious and explained that the recall notice said it would only take 30 minutes.
“But our experience explains that this is not the case,” he said. The customer took the vehicle in for repairs, but despite being told it would take a day, he gave the mechanic a negative review in a satisfaction survey.
The mechanic explained that this behavior affects his salary. “We get paid based on our evaluations,” he said in the video.
A year later, the same customer returned with another part recall. The mechanic said he called the customer and left several voicemails for three weeks before receiving a response.
When the customer called, they demanded to speak to a service manager and claimed no one had contacted them for 3 weeks. “He said, ‘No one has called in three weeks. That’s ridiculous,’” the mechanic recalled.
He emphasized that he had made several phone calls and even left voice messages. Nevertheless, the customer showed no sign of giving in and said, “I will not argue.”
The mechanic said he tried to remain calm, knowing he could receive a negative review that could affect his pay. At this time, the customer General Motors I found out he was an employee.
“He knows how important and damaging these investigations are. It’s not just about embarrassing one person, but now the majority of my salary depends on this investigation, so even if I do everything right, I’m living in fear for my life because I don’t know how he’s going to act. It’s absurd.”
Photos and videos: TikTok @mymechanicsaid. This content was created with the help of AI and reviewed by our editorial team.
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