A woman became viral after sharing that the engine of her Hyundai Tucson 2018 had simply “exploded” as she was driving on the highway.
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Blanca Crowe Published on Tiktok a series of videos telling the problems encountered with his Hyundai Tucson. She explained that she bought the vehicle in 2023 in excellent condition, with only 93,000 km on the clock.
She made the purchase from the second -hand car dealer CarMax in California and had taken out a prolonged warranty with Fidelity Insurancewhile keeping the maintenance registers up to date, including drain.
But after two years of use, Blanca said that the engine suddenly dropped without warning on the highway. She described lights on the dashboard, a “horrible” noise of the engine, and the vehicle towing over more than 160 kilometers to a Hyundai center.
Since then, she has been waiting for a repair for five months, while having to pay a rental car herself. According to her, the repair was delayed by the multiple inspections of Fidelitywho finally refused to cover the costs under warranty.
She claims that the company invokes insufficient maintenance, despite the documents provided: “I did everything correctly. And yet, I receive an invoice of $ 20,000 for a car that is not even worth it. »»
After the refusal of FidelityBlanca contacted the seat of Hyundai To request a courtesy repair. Although the vehicle has less than 96,000 km, Hyundai initially refused because of its age and the fact that Blanca was the second owner.
Frustrated, she used Chatgpt to write a letter of appeal. After several weeks of discussions, Hyundai finally agreed to cover 70 % of the repair costs.
For his part, Fidelityunder the growing pressure exerted by Blanca, agreed to pay the remaining 30 %. “It was like a game. They knew that Hyundai would pay something, so they just waited. »»
Photo and video: tiktok @blancacrowe. This content was created with the help of the AI and revised by the editorial team.
@blancacrowe BTW this is the sound of a brand new engine replacement!! Pt 1 of @Hyundai USA completely dropping the ball with my car. I loved this car until the engine exploded and now I am stuck. Anyone else deal with their engine exploding due to oil consumption issue? I would not buy a Hyundai unless it was 2022 or newer. Their older vehicles have hella problems. #hyundai #oilconsumption #enginefailure ♬ original sound – blanca
